Privacy Policy

Privacy and Security Statement of
Western General Insurance Company and
All Motorists Insurance Company (“Affiliate”).
References to Western General Insurance Company include its Affiliate

Protecting you against loss is important to Western General Insurance Company. Just as important to us is protecting your privacy and the personal information we use to provide you with superior products and service.

At Western General Insurance Company, our policy is to maintain appropriate confidentiality with regard to all personal information obtained in the course of doing business with you. Our pledge to protect your privacy is reflected in this Privacy Statement which outlines our principles in collecting, using and safeguarding your personal information and information about your relationship with us.

Western General does not and will not sell personal information to third parties.

Personal Information Western General Insurance Company or its Affiliate Collects About You

Western General Insurance Company only collects personal information about you when it is necessary to conduct the business of insurance. We limit the collection of personal information to what we reasonably believe is needed to administer your account. As a result, we collect the following categories of personal information from the following sources:

  • Personal information you share with us either directly or through your agent or broker, such as the information on your insurance application, requested policy change information or other forms you may complete. Examples include, but are not limited to, your driver’s license number, address, and driving history.
  • Personal information you provide or which is obtained through the process of handling a claim, including medical information, such as from an accident report.
  • Personal information about you from your transactions with us, our affiliates or others such as the types of coverage you purchase.
  • Personal information about you from a consumer reporting agency, such as a Motor Vehicle Report from the DMV and a C.L.U.E Report from Lexis Nexis. The information in these reports may be retained by the consumer reporting agency and disclosed to others.

The purpose of collecting the above information is to underwrite and rate your policy and to investigate, evaluate, and pay claims.

If you visit or use Western General Insurance Company’s website, we may use "cookies" (small text files transferred from our website to your hard drive) to recognize repeat users, track usage and facilitate your access to and use of the site. We do not use "cookies" to gather personal information, and we do not link cookies to identifiable information, such as your policy number. The "cookies" only enable you to use our website more easily.

Personal Information Western General Insurance Company and its Affiliate Discloses

Western General Insurance Company does not disclose any personal information about current or former customers to anyone, except as permitted by law. We may disclose the personal information we collect as follows:

  • To consumer reporting agencies for the purposes of obtaining a Motor Vehicle Report in order to determine eligibility for coverage or to process your requested transaction.
  • To your insurance agent or broker to allow them to perform their normal insurance related services for you.
  • To medical professionals in order to process your claim.
  • To an insurance regulatory authority pursuant to an examination of our records or business practices.
  • To law enforcement or other government agency as required by law or to report suspected fraud activities.
  • To our actuaries to conduct studies regarding claims results provided that no individual is identified in any study or report.
  • To our affiliates for processing or marketing of our insurance related products or services.
Western General Insurance Company and Affiliate Policies and Practices with Respect to Security of Personal Information

Western General Insurance Company maintains physical, electronic and procedural safeguards that comply with applicable federal and state regulations to guard your personal information. We restrict access to personal information about you to only those employees who need that information to provide products or services to you.

For More Information or if you have Questions

Should you want to correct your personal information or have further questions regarding our privacy policy, you may write to us at the address below or call us at the toll-free number below:

Western General Insurance Company - Attention Privacy
P.O. Box 4493
Woodland Hills, CA 91365
(800) 758-3311

Additional Privacy Rights for California Residents

The California Consumer Privacy Act of 2018 (“CCPA”) provides certain additional rights to residents of California. This section of the Privacy Statement applies in addition to the sections above if you are a natural person who is a resident of California. This notice supplements the information in the above Privacy Statement.

Your Right to Know

You have the right to request Western General disclose certain information that Western General has collected about you during the past 12 months. You have the right to request the following:

  • Categories of personal information Western General has collected about you.
  • Categories of sources from which the personal information is collected.
  • The business or commercial purpose for collecting the personal information.
  • Categories of third parties to whom personal information was disclosed for a business purpose.
  • Categories of your personal information that Western General disclosed for a business purpose.
  • Specific pieces of personal information that Western General has about you.
Your Right to Delete Information

You have the right to request Western General delete information that Western General has collected from you and has retained. This right is subject to several exceptions. For example, we may deny the request to delete information if the information is necessary to complete your insurance transaction, to detect security incidents, to protect against fraudulent activity, or to comply with a legal obligation.

Exercising Your Rights under the CCPA

You may exercise your right to know and your right to delete pursuant to the CCPA by either calling us toll-free at (800) 758-3311 or by writing to us at the address below:

Western General Insurance Company - Attention Privacy
P.O. Box 4493
Woodland Hills, CA 91365

Verification of Request

In order to protect your privacy, we verify your request for access to or deletion of your information.

A verifiable consumer request must provide sufficient information to enable us to verify that you are the person about whom we collected the personal information. Your request must contain sufficient detail to enable us to properly understand, evaluate, and respond to your request.

Western General is unable to respond to your request if we are unable to verify your identity. If we cannot successfully verify your identity, we will inform you of that fact. You may only make a verifiable request for access to personal information twice within a 12-month period.

We will do our best to respond to a verifiable consumer request within 45 days of the receipt of the request. We may require up to 90 days to respond to a consumer request. In that case, we will inform you of the extension and the reason for the extension.

You may use an Authorized Agent to make a request on your behalf. We will require you to provide the Authorized Agent with signed permission to make your request, and you must directly confirm with us that you gave the Authorized Agent permission to submit the request. In the alternative, the Authorized Agent may provide a power of attorney pursuant to Probate Code sections 4121 to 4130.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your rights under the CCPA.

Contact Information

If you have any questions or concerns about privacy policies or practices, contact us at (800) 758-3311 or by writing to us at the address below:

Western General Insurance Company
P.O. Box 4493
Woodland Hills, CA 91365